Returns & Exchanges
At D.Franklin, we want you to be completely satisfied with your purchase. If your new items aren't the perfect fit, you can return them within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the box is securely sealed for transit.
Ship the Items
Print your prepaid shipping label from the portal and drop off the package at any authorized courier collection point.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing